Frequently Asked Questions

How do I fund my account? Open Wallet, choose a coin and network, send to the displayed address and submit the deposit request with your transaction hash. Balances update once approved.

Why is my balance zero? All accounts start at zero. Funds appear after a deposit request is reviewed and approved.

How long does verification take? Most identity submissions are reviewed within a few hours. You will be notified in the app when the outcome is ready.

How do fixed-time contracts work? Choose a duration tier, meet its minimum stake and pick up or down. At expiry the contract settles automatically against the market price.

Can I withdraw at any time? Withdrawals require verified identity and available spot balance; requests are reviewed before payout.